Shipping Policy
We ship across India from Gandhinagar. Curtain sets are bulky but light, so the carton is large and the parcel is not heavy.
How the timings work
Handling is 1-2 business days — from a confirmed order to the parcel leaving us. Transit is on top: 2-4 business days to a metro address and 4-8 business days elsewhere. Added together that gives 3-6 business days to a metro address and 5-10 business days elsewhere, which is the figure quoted everywhere on this site. Working days exclude Sundays and public holidays.
Packing
Curtain sets travel folded in their retail box with the controller boxed separately where the maker packs it that way. Check the controller and the plug on arrival; those are the parts a crushed carton damages first.
On delivery day
- Look at the carton before you sign. If it is crushed, soaked or rattling, refuse it and tell us.
- Photograph the carton and the item if anything is wrong, before the packing goes in the bin.
- Report damage within 48 hours of delivery to care@shivalighting.shop. We replace or refund.
Unfold and power a set on the floor before hanging it. Finding a dead section after it is pinned across a window is the one avoidable frustration in this category.
Tax
Shiva Lighting is a small online retailer and is not registered for GST: turnover stays below the applicable registration threshold in India, so registration has not become compulsory. GST is therefore not charged separately on any order, and no GST tax invoice carrying a registration number can be issued. The figure printed beside an item is the whole amount payable.
Orders placed after 3:00 PM IST are picked up the next working day. We do not dispatch on days the shop is closed or on public holidays, and delivery windows are estimates rather than guaranteed dates.
Related
Return and Refund Policy · Cancellation Policy · Payment Policy · Track your order · FAQ